Returns Policy – blossomap.com

At Zorabella Limited, we want you to love your apparel purchase. If you’re not fully satisfied, our global returns policy ensures a straightforward, fair process—designed to accommodate customers worldwide while upholding product integrity. Please read the following guidelines carefully before initiating a return.

1. Eligibility & Timeframe

Return Window: You may request a return within 30 calendar days of receiving your order. To confirm your delivery date, refer to the shipping confirmation email or track your package via our website. Returns initiated after 30 days will not be accepted, except for defective items (see Section 3).
Product Conditions: Items must be in their original, unused condition—with all tags attached, no signs of wear, stains, or alterations (e.g., hemmed pants, removed buttons). We cannot process returns for final-sale items (marked “Non-Returnable” on product pages) or personalized apparel (e.g., monogrammed jackets).
Global Exceptions: For customers in regions with extended consumer protection laws (e.g., EU under GDPR, Australia under ACL), the return window may be extended to 14–30 additional days. Contact our team at [email protected] to confirm regional-specific terms.

2. Return Process

Follow these steps to start a return:

Submit a Request: Visit our “Returns Center” (linked in your order confirmation email or under “Customer Service” on https://blossomap.com/). Enter your order number and email address, then select the item(s) you want to return and the reason (e.g., “wrong size,” “change of mind”).
Receive Approval: We’ll review your request within 2 business days and send a confirmation email with a pre-paid shipping label (for eligible regions) or instructions for arranging return shipping.
Ship the Item: Pack the item(s) securely in the original packaging (if available) and attach the provided label. Drop off the package at the designated carrier location (e.g., DHL, FedEx) within 7 days of approval—delays may affect eligibility.
Track & Confirm: Use the tracking number in your shipping confirmation to monitor delivery. Once we receive and inspect the item(s) (3–5 business days after delivery to our warehouse), we’ll send a final confirmation email.

3. Defective or Incorrect Items

Defects: If you receive an item with manufacturing flaws (e.g., loose seams, broken zippers, incorrect fabric) or damage from shipping, contact us at [email protected] within 7 days of delivery. Include photos of the defect and your order number—we’ll arrange a free replacement or full refund, with no return shipping costs.
Incorrect Items: If we send the wrong size, color, or style, notify us within 7 days. We’ll cover all return shipping fees and send the correct item immediately, or process a full refund at your request.

4. Refunds & Exchanges

Refunds: Approved refunds will be issued to your original payment method within 5–7 business days of inspection. Please note: shipping fees (for non-defective items) are non-refundable, and currency conversion rates may affect the final refund amount for international orders.
Exchanges: To exchange an item (e.g., for a different size), select “Exchange” during your return request. We’ll ship the new item once we confirm receipt of the returned product—exchange requests are subject to stock availability. If the desired item is out of stock, we’ll offer a full refund instead.

5. Additional Terms

Gift Returns: Gifts can be returned for store credit (valid for 12 months) if the recipient provides the order number and sender’s email address.
Lost Returns: We are not responsible for packages lost or damaged during return shipping. Keep your tracking number and shipping receipt for reference.
Questions: For issues with the returns process, missing refunds, or regional inquiries, email [email protected]—our team is available 24/7 to assist.

This policy is effective as of December 2025. We may update it to reflect carrier changes or legal requirements—revisions will be posted on our website with a new “Last Updated” date.