Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Shipping & Delivery
At Zorabella Limited, we strive to deliver your apparel orders efficiently and reliably to destinations worldwide. This Shipping & Delivery policy outlines our order processing timelines, available shipping methods, costs, and key details to help you track and receive your purchases seamlessly. For any shipping-related questions, contact our support team at [email protected].
1. Order Processing
Before shipping, all orders undergo a quality check and processing period:
- Standard Processing: 1–2 business days (excludes weekends and holidays). This includes verifying payment, inspecting garments for defects, and preparing packages for dispatch.
- Custom/Personalized Items: 3–5 business days. Apparel with monograms, custom prints, or made-to-measure designs requires additional production time—you’ll receive a confirmation email once your order is ready to ship.
- Stock Notifications: If an item in your order is out of stock, we’ll notify you within 24 hours via email. You can choose to wait for restocking (with a 10% discount on your next order) or cancel the out-of-stock item for an immediate refund.
2. Shipping Methods & Details
We partner with trusted global carriers to offer flexible shipping options tailored to your location and delivery needs. The table below outlines our standard shipping methods:
| Shipping Method | Coverage Region | Estimated Delivery Time | Shipping Cost (USD) | Tracking Availability |
| Standard Shipping | North America, Europe, Australia | 5–8 business days | 5.99 (Free for orders ≥ 79) | Yes (via carrier website) |
| Express Shipping | North America, Europe, Australia | 2–4 business days | 14.99 (Free for orders ≥ 199) | Real-time (via Zorabella account) |
| Economy Shipping | Asia, South America, Africa | 8–12 business days | 8.99 (Free for orders ≥ 99) | Basic (delivery confirmation only) |
| Local Courier Delivery | Major cities (e.g., London, New York, Tokyo) | 1–3 business days | 3.99 (Free for orders ≥ 59) | Yes (via local courier app) |
Notes:
- Delivery times are estimates and may be delayed by customs clearance (especially for international orders) or public holidays.
- For remote regions (e.g., rural areas, islands), add 2–3 business days to the estimated delivery time.
- Customs duties and taxes are the responsibility of the recipient (we provide a commercial invoice to assist with clearance).
3. Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with a unique tracking number and a direct link to track your package:
- Standard/Express Shipping: Log into your Zorabella account to view real-time tracking updates, including “In Transit,” “Out for Delivery,” and “Delivered” statuses.
- Economy Shipping: Use the carrier’s website (e.g., DHL, UPS) and enter your tracking number to check basic delivery progress.
- Missing Tracking: If you don’t receive a tracking number within 48 hours of order processing, email [email protected] with your order number—we’ll resolve the issue within 1 business day.
4. Delivery Issues & Solutions
We understand that shipping issues can arise, and we’re here to help resolve them quickly:
- Lost Packages: If your package shows “Delivered” but you haven’t received it, check with your local carrier or neighbors first (carriers may leave packages in secure locations). If still missing, contact us within 3 days of the “Delivered” status—we’ll initiate a carrier investigation and send a replacement or issue a full refund within 5 business days if the package is confirmed lost.
- Delayed Delivery: For packages stuck in transit beyond the estimated time, email us with your tracking number. We’ll follow up with the carrier and provide you with a 20% discount coupon for your next order as compensation for the delay.
- Damaged Packages: If your package arrives damaged (e.g., torn box, crushed items), take photos of the packaging and the damaged apparel, then email them to [email protected] within 24 hours of delivery. We’ll send a free replacement or process a refund with no return required.
5. Shipping Policy Updates
This Shipping & Delivery policy is effective as of December 2025. We may update shipping costs, carrier partners, or delivery times to reflect market changes—all revisions will be posted on our website with a new “Last Updated” date. We’ll also notify customers with pending orders via email if changes affect their delivery.
For urgent shipping requests (e.g., rush orders for events), contact our support team at [email protected]—we’ll work with you to arrange a custom delivery solution.